• Contact Details: Full name, phone/WhatsApp number, and email address.

• Vehicle Information: Vehicle registration number (VRN), make, model, year, and mileage (used to source correct OEM parts, verify technical specifications, and manage service histories).

• Transaction & Communication Data: Details of workshop service bookings, diagnostic inquiries, repair quotes, and records of correspondence via WhatsApp, email, or telephone.

• Technical Data: IP address, browser type, and website usage data collected via cookies to optimize your browsing experience.

We use your personal data strictly for legitimate business purposes, including:

• Processing, scheduling, and managing your bookings for workshop repairs, servicing, and diagnostic inspections.

• Sourcing the correct OEM parts, fluids, and components tailored to your vehicle's exact engine code.

• Communicating with you regarding repair progress, estimates, diagnostic reports, and upcoming service or MOT reminders.

• Maintaining accurate digital service and warranty records for your vehicle.

• Complying with legal, statutory accounting, and tax obligations under UK law.

We process your personal data under the following legal frameworks:

• Performance of a Contract: Processing your data is necessary to fulfill a vehicle service or repair agreement or provide a requested repair quote.

• Legitimate Interests: To improve our garage services, manage customer relationships, and ensure operational efficiency.

• Legal Obligation: To maintain financial records, invoices, and comply with UK statutory regulations.

• No Data Selling: We never sell, rent, or trade your personal information to third parties for marketing purposes.

• Trusted Service Partners: We may share necessary details with trusted business service providers (such as Zoho for email communications or secure booking and calendar systems) strictly to manage your inquiry and service appointments.

• Data Security: We implement robust technical and organizational security measures to protect your data against unauthorized access, loss, or alteration.

Under UK data protection laws (UK GDPR / Data Protection Act 2018), you have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete information.

• Request the deletion of your data when it is no longer necessary for us to retain it.

• Object to or restrict the processing of your data in certain circumstances.

If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact us at:

• Business Name: Hifix Global Automotive Services

• Location: Dedicated Workshop Facility, Hampshire, United Kingdom

• Email / WhatsApp: Via our official website contact page or direct workshop line